Refund and Exchange Policy

At Gleamcia, customer satisfaction is important to us. We take great care in ensuring that all our skincare, haircare, and wellness products are delivered in perfect condition. Please review our Refund & Exchange Policy carefully before placing an order.

Eligibility for Exchange

You may request an exchange under the following conditions:

  • Exchange requests must be made within 48 hours of receiving the order

  • The product must be unused, unopened, and in its original packaging

  • Clear proof (images or video) may be required for verification

  • The item must be returned in the same condition as delivered

Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect (different from what was ordered)

Please contact our support team within 48 hours of delivery.
After verification, we will arrange a replacement at no additional product cost.

Important Notice

❗ Gleamcia does not offer refunds under any circumstances.
We only provide replacements for products that are damaged, defective, or incorrect, subject to verification as outlined above.

This policy helps us maintain fair pricing, product integrity, and smooth operations for all customers.

Processing Time

  • Exchange approval is processed after inspection and verification

  • Replacement dispatch or settlement is completed within 3–5 working days

Need Help?

If you have any questions or concerns regarding your order or this policy, please contact our customer support team on WhatsApp:

📞 0336-1223363

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